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Thank you for choosing Aphrodite Aesthetics. The health and wellbeing of our customers is at the heart of what we do, and our priority is providing you with the highest quality personalised care and treatment.
To make an appointment or free consultation you can contact us by:
During your free consultation you may be required to pay a deposit of £50 to secure your appointment date and time.
We understand that life happens. If for any reason, you believe you will be arriving late to your appointment, PLEASE call us! We work hard to schedule the necessary amount of time needed for each service. Accommodating late arrivals is sometimes impossible without disrupting other customers. Please be aware if you are late, we cannot guarantee your service will be performed and may have to reschedule. This appointment will be subject to our discretion for late cancellation charge of deposit fee.
If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 48 hours prior to the appointment. We do understand emergencies can happen, we will consider the circumstances and at our discretion decide whether to waiver the deposit charge.
If we need to cancel your appointment at any time before the time and date of your appointment due to the practitioner and/or resources for the consultation or treatment are not available; or there is an event outside of our reasonable control we will refund your full deposit.
Our pricing may occasionally vary. For accurate pricing please request a complimentary consultation.
You must pay in accordance with our price list for all services upon completion using any of the following methods:
All treatments purchased as a course of treatments must be paid in full in advance or at the time of your first treatment. All treatments must be taken within six months of the date of purchase, or the remainder of treatments are forfeited.
We will not provide treatment to you if following your consultation,
Staff have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
As we are concerned with you and your children’s safety, we strictly prohibit unsupervised children in the clinic. In emergency situations, please provide proper supervision for them in the form of an additional adult chaperone.
Review appointments are offered after Anti-Wrinkle treatment. At this review you will be offered a complimentary ‘top up’ if needed. Please note this must be done within 2-3 weeks after the initial treatment to maximise overall results. If you are unable to attend the review appointment, you forfeit any ‘top up’ and no more Anti-Wrinkle can be administered for a minimum of 3 months.
We respectfully ask that when attending the clinic all mobile phones are switched on to silent mode.
Every effort will be made to ensure you have the best possible outcome but as with all procedures there can be a spectrum of results. As individuals differ in their responses to, and the outcome of, the treatment, no clinical or financial guarantees can be given. Treatment fees cannot be refunded in the case of a sub-optimal result (including no result), or complications. As all fees paid are related entirely to the services provided i.e. professional time, product costs and other costs. These costs are incurred irrespectively of the results achieved.
The health and safety of our customers is the utmost importance to us; however, no treatment is entirely risk free and results cannot be guaranteed. Although rare, complications and your personal risk will be discussed and documented during your consultation. Many complications can be managed, and we will treat these to the best of our abilities and knowledge. However, in the unlikely event of a complication being more serious and you needing further treatment outside of our expertise you will need to seek medical attention in the NHS. Please be advised private medical insurance may not cover complications arising from aesthetic treatments.
It is important that all customers considering aesthetic treatments have realistic expectations that focus on improvement and not perfection. Complications or less then satisfactory results are sometimes unavoidable, may require additional treatment and can be stressful. All customers must openly discuss with their practitioner prior to treatment, any mental health history they may have, of significant emotional depression, anxiety or mental health diagnoses. Although many individuals may benefit psychologically from the results of aesthetic treatments, effects on mental health cannot be predicted.
In the interest of protecting the clinic from allegations and slander, all customers agree to communicate with the clinic before leaving any negative reviews allowing the clinic to investigate and resolve the issue.
The clinic has a strong and existing standard on hygiene and sanitation and operating in clean environments. We clean all machinery and equipment thoroughly between clients and at the end of each day. Regular deep cleaning of the premises takes place to ensure the highest hygiene standards are maintained. Staff wear appropriate PPE during all treatments. Please do not come to the clinic if you are carrying any contagious illness.
Please read our privacy policy detailing how we obtain and use your personal data and why we are allowed to by law.
We do not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age. Aphrodite Aesthetics strongly believes that everyone deserves respect, equality, patience, due care, options, to be listened to, welcomed and to be well informed. We appreciate and celebrate that each customer is equal although beautifully different in their own ways.
Aphrodite Aesthetics are committed to providing a safe comfortable environment where customers and staff can be confident that best practice is being always followed and the safety of everyone is of paramount importance. All customers are entitled to have a chaperone present.
Aphrodite Aesthetics will not be liable in contract, tort or otherwise for any economical loss or for any other special, indirect or consequential loss or damage arising out of, or in connection with its provision of any services/treatments to the customer; it is the client’s responsibility to ensure they have provided all relevant medical details prior to each appointment. Aphrodite Aesthetics will not be liable for any damage that occurs because of the customer’s failure to disclose such details; the customer agrees to comply with all instructions and/or recommendations given to them regarding their aftercare.
All feedback is appreciated, both positive and negative. Feedback is used to review and improve the quality of service. Please see our separate complaints policy.
We may from time to time change these Terms and Conditions without notice, but an up to date version will be available on our website.
